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FREE SHIPPING OVER $70

Shipping & FAQ

 

CURRENCY

Orders in Louvelle Australia are in Australian Dollars and include GST.

AFTERPAY

We now accept Afterpay on orders over $100!

SHIPPING

Orders are automatically processed and despatched from our warehouse in Brisbane, Australia within 1 business day of receiving your order, Monday to Friday, except Public Holidays.

Please ensure your delivery address is complete and correct as our system is automatic and orders cannot be changed once submitted. We will not be responsible for lost or missing packages.  Please contact auspost.com.au with your tracking number. 

 

Delivery within Australia

 FREE standard shipping if you spend $70

Standard Australia Post

Cost $8.95

2-7 business days. 

Express Australia Post parcel 

Cost: $11.95

 Next business day for metropolitan areas and 2 business days for rural areas.  

 Please order by 12pm 21st December and choose express post to receive your order by Christmas for metro or 12pm 20th Dec for rural.

International

NZ $15

UK $35

2-5 business days, Australia Post International Express Courier

(Includes tracking and signature on delivery)

It is your responsibility to pay for any import duty your country may impose. 

USA/Canada

Please go to www.louvellewear.com to order from the US website.

Louvelle is expanding internationally, if you would like to be updated on when Louvelle is stocked near you, please sign up for our newsletter or follow us on instagram or facebook

ONLINE STOCKIST UK/EUROPE

PRE ORDERS

Please note we do not split shipments. We will not ship orders containing 'in stock' and 'pre order' items until pre-order items are in stock. 

RETURNS

Due to hygiene reasons, unfortunately we do not accept returns.

SALE ITEMS

Sale and discounted items are final sale, we do not accept returns.

Who can I ask for help with my order?

Go to the Contact us page. We are open from 9am - 5pm, Monday - Friday except public holidays and we aim to respond within 2 business days.