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Shipping & FAQ

Our customer service team is currently taking a break from the office. We will respond to your enquiry Monday 13th July. Please see our FAQ below.  

Australia Post is currently experiencing delays. We encourage you to choose express post if you are worried about a gift arriving.  

RETURNS POLICY

We pride ourselves on high-quality, chic products. Please choose your Louvelle item carefully as we do not issue change-of-mind refunds or incorrect choices. 

Bath & Body 

We do not offer refunds or exchanges on our bath & body range, for hygiene reasons. 

Showerwear

Should you wish, you are welcome to exchange your showerwear item for a different size, colour or style, at your expense. In order to issue an exchange the following requirements must be met:

  • Contact must be made with admin@louvellewear.com within 7 days of delivery
  • Items must be in original, unworn, unwashed sellable condition
  • Packaging must be in original condition, please send in a box, not satchel.

Please note, any showerwear item returned with make-up or signs of wear, will not be accepted for an exchange or refund. Return enquiries are to be made within 7 days of receiving your items. Any enquiries after this date will not be accepted. 

Please email admin@louvellewear.com for a return authorisation code, to commence the exchange process.

Important Info

In accordance with our site policy and Australia Consumer Law, we are not required to offer a refund on your return if it is due to sizing, fit or change of mind. 

All purchases on sale items are final. We do not accept returns, or provide exchanges of any kind, on sale items - unless goods are deemed faulty.

Received an Incorrect or Faulty Item? Please send an email to admin@louvellewear.com with your order details and a photo of the product laying flat, front and back.

SALE AND PROMOTION ITEMS

All purchases on sale and on promotion items are final. We do not accept returns, or provide exchanges of any kind, on sale and promotion items - unless goods are deemed faulty.

SHIPPING

Orders are automatically processed and dispatched within 1 business day of receiving your order, Monday to Friday, except Public Holidays.  

Please ensure your delivery address is complete and correct as we will not be responsible for re-sending lost packages.

Please ensure your delivery address is complete and correct as our system is automatic and orders cannot be changed once submitted. We will not be responsible for incorrect entries, lost or missing packages.  

Delivery within Australia

FREE standard shipping if you spend $49

Standard 

Cost $7.95

3-4 business days. 

Express 

Cost: $9.95

Next business day for metropolitan areas and 2 business days for rural areas.

Australia Post delays may occur during peak seasons, including current COVID19 circumstances. We encourage you to choose express post if you are worried about a gift arriving.  

International

NZ $15

UK $35

2-5 business days, Australia Post International Express Courier

(Includes tracking and signature on delivery)

It is your responsibility to pay for any import duty your country may impose. 

USA/Canada

Please go to www.louvellewear.com to order from the US website.

Louvelle is expanding internationally, if you would like to be updated on when Louvelle is stocked near you, please sign up for our newsletter or follow us on instagram or facebook

GIFT CARDS

If you want to spoil her but you're just not sure which is her favourite, our E-Gift Card is the ultimate present!
You can purchase e-gift cards, here. You will receive your E-Gift Card via email shortly after ordering - perfect for last minute gifting. Simply forward to your recipient or if you like, print and present it to her.  
Your gift recipient can redeem their gift card online by entering their unique code at checkout.

HOW TO CARE FOR YOUR SHOWERWEAR

Machine washable in delicates bag or hand wash. Do not tumble dry. Do not use fabric softener. 

AFTERPAY

We accept Afterpay on orders over $100

PRE ORDERS

Please note we do not split shipments. We will not ship orders containing 'in stock' and 'pre order' items until pre-order items are in stock. 

CURRENCY

Orders from Louvelle Australia are in Australian Dollars and include GST.

Who can I ask for help with my order?

Please submit your enquiry on the Contact us page and we will respond to your enquiry on our return.